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Messages for U.S. Citizens

Emergency Message for U.S. Citizens from U.S. Embassy Mexico City - Veracruz

October 11, 2011

The United States Government has no higher responsibility than to serve and protect its citizens, including those who reside or are temporarily abroad. The American Citizen Services (ACS) Unit provides prompt, courteous, and efficient services to United States Citizens and other clients, consistent with U.S. laws and regulations.

In recent months, the state of Veracruz has seen an increase in violence among rival criminal organizations.  In response, the Government of Mexico has sent additional military and federal police to the state and recently announced the start of an operation called "Veracruz Seguro" that will be carried out by Federal and State security forces and focus on combating organized crime.

Based on the increased activity, the U.S. Embassy advises all American citizens to exercise caution and remain vigilant when traveling in the State of Veracruz.  Due to the unpredictable and fluid nature of organized crime-related violence, keep in mind that serious crime can occur at any place and at any time without warning.  American citizens are reminded to be conscious of their surroundings, maintain a high level of self-awareness, and report any suspicious activity immediately to Mexican authorities.

For the latest security information, U.S. citizens traveling abroad should regularly monitor the Department's internet web site at where the current Worldwide Caution, Travel Warnings, and Travel Alerts can be found.  Up-to-date information on security can also be obtained by calling 1-888-407-4747 toll free in the United States and Canada, or, for callers from Mexico, a regular toll line at 001-202-501-4444.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays). American citizens traveling or residing overseas are encouraged to register with the appropriate U.S. Embassy or Consulate on the State Department's travel registration website at

For any emergencies involving U.S. citizens in Mexico, please contact the U.S. Embassy or the closest U.S. Consulate.  The numbers provided below for the Embassy and Consulates are available around the clock. The U.S. Embassy is located in Mexico City at Paseo de la Reforma 305, Colonia Cuauhtemoc, telephone from the United States: 011-52-55-5080-2000; telephone within Mexico City: 5080-2000; telephone long distance within Mexico 01-55-5080-2000.  You may also contact the Embassy by e-mail at: The Embassy's internet address is

If your situation is an emergency involving the health and safety of an American Citizen in the Monterrey Consular District (Nuevo Leon, Coahuila, Durango, Zacatecas or San Luis Potosi), please contact our ACS Unit at (81) 8047-3145 during regular office hours. For emergency assistance outside regular office hours please contact our Duty Officer at (044) 81-8362-9126.

U.S. citizens residing in or visiting the state of San Luis Potosi may also access many of our emergency and non-emergency services through theConsular Agency in San Luis Potosi.

U.S. citizens in other areas of Mexico should seek the assistance of the U.S. Consulates or Consular agencies located throughout the country. Click on the following to find a directory of Consulates and Consular Agencies.


James Moffitt

American Citizen Services
U.S. Consulate Monterrey-
Hours: Monday-Friday 8:00 AM-5:00 PM
Consulate Phone: (81) 8047-3100
ACS Phone: (81) 8047-3145
After Hours ACS Emergency Cell Number: (81) 8362-9126
U.S. State Department Mexico Specific Information: